Quality Assurance Specialist – EU Belgium Hub

About the role

We are seeking a Quality Assurance professional for our EU Belgium Hub to control and streamline end‑to‑end operational procedures and performance, covering inbound gateway, customs clearance, warehousing, line‑haul trucking and last‑mile delivery. The role is pivotal in ensuring the highest quality standards while collaborating with internal and external stakeholders.

Key responsibilities

• Monitor and analyze quality control data across the full operational chain, from inbound gateway to last‑mile delivery.
• Build and maintain real‑time performance dashboards supporting data‑driven decisions.
• Detect operational anomalies, identify root causes and develop optimisation plans.
• Translate client requirements into structured service products and work with product and technology teams.
• Collaborate with warehouse, line‑haul, last‑mile and customs teams to align SLA standards.
• Lead daily and weekly performance review meetings and prepare strategic reports for management.
• Develop and implement QA strategies and station‑specific performance improvement plans.

Required profile

• Strong strategic thinking with ability to analyse complex operational data.
• Excellent stakeholder management, liaising between internal teams and external partners.
• Experience in end‑to‑end quality monitoring within logistics or supply‑chain environments.
• Proactive problem‑solving mindset to identify and address performance bottlenecks.

Required skills