Portfolio/Project Management Officer

About the role

As a Portfolio/Project Management Officer (PMO) you will join the Portfolio Management Support Office to enable efficient, high‑quality project delivery. You will act as the single point of contact for ServiceNow Strategic Portfolio Management (SPM) for Business NMBS and support digital transformation initiatives.

Key responsibilities

• Act as Business Owner for Non‑Digital & Business Initiatives within ServiceNow SPM.
• Collect, analyse, coordinate and follow up questions, changes, enhancements and user requirements related to ServiceNow SPM.
• Execute and/or coordinate User Acceptance Testing (UAT), participate in sprint planning and monitor testing progress.
• Organise bi‑weekly requirements meetings, provide one‑to‑one training sessions and manage user access requests.
• Support project delivery processes, governance meetings, documentation, stakeholder advice, progress monitoring and reporting.
• Support financial governance activities, including SAP financial structure creation, budget follow‑up and reporting.

Required profile

• Fluent in Dutch, French and English (minimum B2, preferably C1).
• Bachelor’s degree or equivalent professional experience.
• Approximately 3 years of relevant PMO or project management experience (junior to early‑medior level).

Required skills

• ServiceNow Strategic Portfolio Management (SPM).
• PMO practices and project management methodologies.
• User Acceptance Testing (UAT) coordination/execution.
• Experience with SAP (asset).
• Experience in IT environments (asset).

What we offer

• Hybrid working model with flexible hours (40 hours/week).
• 35 days of annual leave.
• Public transport reimbursement for commuting.
• Target bonus and comprehensive insurance package (hospitalisation, dental, outpatient care).
• Group insurance with supplementary pension (cafeteria plan).
• Meal vouchers, eco‑vouchers and allowances for hybrid work and internet.