Onsite IT Technician – 1st/2nd Level Support

About the role

We are looking for an Onsite IT Technician to provide first- and second-level support for workstations, mobile devices and peripheral equipment at client sites. The role combines hands-on technical troubleshooting with excellent customer service, ensuring that end-users can work without interruption.

Key responsibilities

• Deliver first- and second-level support for Windows workstations, iPads, iPhones and related software issues.
• Install, replace, relocate or remove hardware such as monitors, printers, scanners and docking stations.
• Maintain local network printer systems and manage inventory of devices and spare parts.
• Receive, prepare and install equipment, then provide feedback to customers on completion.
• Monitor production environment through dashboards and KPIs, and improve procedures and documentation.
• Process incidents and service requests following ITIL ticket-tracking standards.

Required profile

• Minimum three years of onsite IT support and customer-care experience.
• Fluent English; Dutch required and French a plus.
• Strong communication skills, team spirit and a proactive, hands-on attitude.
• Ability to work independently, stay organized and continuously learn new technologies.

Required skills

• Windows operating system administration.
• Microsoft Office 2016 and Office 365.
• MS Teams and other collaboration tools.
• Mobile device support for iPad, iPhone and basic Apple iOS.
• Inventory management and hardware installation.
• Dashboard and KPI reporting.
• ITIL-based incident and request processing.