Merchant & Diplomat Service Support Administrator

About the role

Global Blue by Shift4 provides tax-free shopping solutions for international travellers. As a Merchant & Diplomat Service Support administrator, you will give operational and administrative support to the Merchant Service and Diplomat Service teams, acting as a key contact for retailers, customers and the Sales team. You will ensure accurate retailer data, timely file preparation, TFS/DTFS follow-up and high-quality service delivery.

Key responsibilities

• Follow up on bad debts, coordinate with retailers and internal services, and ask for missing information and clarifications
• Prepare, maintain and send Merchant Service team files according to internal processes
• Support DTF validation and completions based on volume, priority and team workload
• Assist with retailer settings in office systems and keep data complete and accurate
• Handle customer requests by telephone, support, mail and invoicing, and act as first-line contact for customers and partners
• Follow up on after-sales and complaints, and help with settings in the office system
• Draft, archive and manage contracts, maintain the administration system and sort TFF forms for shipment
• Provide day-to-day administrative support to Diplomat Service, including customer/retailer queries and coordination with Sales

Required profile

• High school diploma or equivalent
• At least 4 years' experience in account management, customer service, administrative support or operations, preferably in FMCG, retail or financial services
• Retail, commercial operations or customer service experience preferred
• Experience in merchant/retailer support or back-office operations is an advantage

Required skills

• Fluent French, Dutch and English
• Microsoft Office, CRM software, office systems and accurate data entry
• Good time management, prioritization and follow-up skills