Legal Intake Specialist

About the role

This remote position is the first point of contact for individuals seeking legal support in Belgium. You will combine client service, communication, and consultative skills to understand callers’ needs, qualify opportunities, and connect them with the appropriate legal resources.

Key responsibilities

• Handle inbound calls with empathy, professionalism, and active listening to create a positive first impression.
• Qualify leads by gathering relevant information, assessing client needs, and determining suitability for available legal services.
• Schedule consultation appointments while working toward weekly booking goals and conversion targets.
• Complete intake documentation accurately within legal CRM systems, ensuring records are complete and up‑to‑date.
• Follow up with potential clients, answer pre‑consultation questions, and maintain engagement until appointments are confirmed.
• Manage sensitive client information with discretion and confidentiality.
• Participate in regular call reviews and coaching sessions to improve communication techniques, intake quality, and conversion performance.
• Collaborate with internal teams to ensure qualified opportunities are transferred smoothly and efficiently.

Required profile

• 3‑5 years of experience in legal intake, legal administration, client services, or a similar law‑firm facing role.
• Strong consultative communication skills with the ability to guide conversations and build trust.
• Excellent spoken English with a warm, confident, and professional demeanor.

Required skills

• Familiarity with legal CRM platforms (e.g., Lawmatics or similar intake management tools).