Key Account Manager – French Speaking (Belgium)

About the role

Alan is building a new standard in prevention insurance and is looking for a French‑speaking Key Account Manager to join its growing Account Management team in Belgium. You will be responsible for maintaining and expanding relationships with strategic and flagship companies, ensuring they derive maximum value from Alan’s health‑insurance, prevention and care platform.

Key responsibilities

• Manage a portfolio of strategic accounts and flagship companies, acting as the main point of contact.
• Build and maintain strong relationships with key stakeholders, identifying needs and driving adoption of Alan’s solutions.
• Proactively detect signs of dissatisfaction and implement corrective actions.
• Lead onboarding of new accounts and promote Alan’s health‑partner positioning to employees and administrators.
• Prepare and present consumption reports and business reviews to customers.
• Identify and execute innovative initiatives to increase engagement and drive cross‑selling/upselling opportunities.
• Renegotiate contracts to ensure value for customers and sustainable profitability.
• Collaborate with product teams to convey customer feedback and with sales teams to support new customer acquisition.

Required profile

• Minimum 5 years of experience in a customer‑facing role, preferably in account management or sales.
• Proven track record of growing and retaining key accounts.
• Strong customer‑centric mindset and ability to communicate in French and English.
• Passion for improving health outcomes through preventive insurance.

Required skills