IT Support Technician – Antwerp & Brussels

About the role

We are seeking an experienced IT Support / IT Care Technician to join our growing team in Belgium. You will be responsible for ensuring that end‑users have reliable hardware, software, and access to the tools they need to work efficiently.

Key responsibilities

• Install, configure, distribute and maintain end‑user hardware and software, including devices, printers and workplace applications.
• Handle service requests, manage user access, and provide first‑line support.
• Accurately log technical incidents and track them through resolution.
• Analyze tickets and metrics to identify recurring problems and propose improvements.
• Suggest technical enhancements to improve user experience and team efficiency.

Required profile

• Minimum 4 years of experience in an IT Service Desk environment.
• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent practical experience.
• Fluent in French and Dutch; good command of English in an IT context.
• Customer‑oriented, strong communicator and team player.

Required skills

• Windows operating system
• Office 365 suite
• Microsoft Intune
• Active Directory
• ITIL framework

What we offer

• Hybrid working model (on‑site and remote) within Belgium.
• Start date as soon as possible.