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Medior Service Desk Engineer (Belgium)

TCrew · Bruxelles

Mid 🇬🇧 English
Windows OS Exchange Intune Autopilot Azure ITSM tools

Job description

About the role

We are looking for a Medior Service Desk Engineer to join an IT support team within an enterprise environment. As a Service Desk Engineer, you will be the first point of contact for end users, helping them resolve IT incidents.

Key responsibilities

  • Provide first‑line IT support to users (face‑to‑face and through ticketing systems)
  • Analyze and resolve hardware and software incidents
  • Manage and follow up on tickets using Service Management tools
  • Configure and troubleshoot user devices (PCs, laptops, mobile devices)
  • Support users in the use of IT tools and applications
  • Escalate complex incidents to the appropriate IT teams

Required profile

  • 3 to 5 years of experience in Service Desk / IT Support
  • Strong knowledge of Microsoft environments (Windows OS, Endpoint, Exchange, Admin Center)
  • Experience with Intune and Autopilot
  • Familiarity with Azure
  • Experience with ticketing and ITSM tools
  • Fluent in French and Dutch; professional English communication

Required skills

  • Windows OS
  • Microsoft Endpoint
  • Exchange
  • Microsoft Admin Center
  • Intune
  • Autopilot
  • Azure
  • Ticketing tools
  • ITSM tools

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Published 1 week geleden

Expires over 1 maand

12 views · 0 interested

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TCrew

Bruxelles