Medior Service Desk Engineer (Belgium)
TCrew · Bruxelles
Job description
About the role
We are looking for a Medior Service Desk Engineer to join an IT support team within an enterprise environment. As a Service Desk Engineer, you will be the first point of contact for end users, helping them resolve IT incidents.
Key responsibilities
- Provide first‑line IT support to users (face‑to‑face and through ticketing systems)
- Analyze and resolve hardware and software incidents
- Manage and follow up on tickets using Service Management tools
- Configure and troubleshoot user devices (PCs, laptops, mobile devices)
- Support users in the use of IT tools and applications
- Escalate complex incidents to the appropriate IT teams
Required profile
- 3 to 5 years of experience in Service Desk / IT Support
- Strong knowledge of Microsoft environments (Windows OS, Endpoint, Exchange, Admin Center)
- Experience with Intune and Autopilot
- Familiarity with Azure
- Experience with ticketing and ITSM tools
- Fluent in French and Dutch; professional English communication
Required skills
- Windows OS
- Microsoft Endpoint
- Exchange
- Microsoft Admin Center
- Intune
- Autopilot
- Azure
- Ticketing tools
- ITSM tools
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Published 1 week geleden
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TCrew
Bruxelles
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