IT Support Specialist

About the role

We are seeking an IT Support Specialist to join a key client in Brussels. The role involves delivering first‑ and second‑line support both remotely and on‑site, ensuring a high level of service for end users within an IT service management environment.

Key responsibilities

• Provide first and second‑line IT support (remote and on‑site).
• Manage incidents, requests and problem tickets using dedicated ticketing systems.
• Perform incident analysis and troubleshooting to maximize first‑call resolution.
• Support workstation installation, configuration and re‑configuration activities.
• Assist users with hardware, software and application‑related issues.
• Document operational procedures and maintain technical knowledge‑base content.
• Participate in application testing and administration activities.
• Collaborate with infrastructure, system administration and database teams.

Required profile

• Minimum 3 years of experience in IT support or service‑desk environments.
• Fluency in English and French with the ability to explain technical concepts to non‑technical users.
• Customer‑oriented mindset and proactive, solution‑focused attitude.
• ITIL V4 Foundation certification (or willingness to obtain it shortly).
• Experience supporting VIP customers is a strong plus.

Required skills

• Microsoft Office applications
• Windows operating system environments
• Desktop, laptop and mobile device support
• Ticketing system usage
• ITIL V4 Foundation knowledge