IT Support (Level 1/2) Service Desk Agent – European Institution

About the role

NTT DATA is looking for an IT Support professional to join a European Institution in Brussels. You will act as the first point of contact for end‑users, handling incidents, providing remote and on‑site assistance, and ensuring smooth operation of PC environments.

Key responsibilities

• Receive calls and emails, serving as the single point of contact for VIP users.
• Perform swift incident analysis and prioritize first‑ and second‑line interactions to achieve high first‑call resolution rates.
• Maintain accurate records of incidents and problems.
• Deliver expert support remotely and on‑site, including reconfiguration and installation of PC environments.

Required profile

• Minimum 3 years of relevant professional experience.
• Fluent in English (C1) and French (B2), both written and spoken.
• ITIL V4 Foundation certification is a plus.
• Strong analytical, communication and problem‑solving abilities.
• Ability to work independently and in multicultural teams under pressure.

Required skills

• Windows operating system
• Active Directory (AD)
• Microsoft Office suite

What we offer

• International, multicultural work environment.
• Opportunity to work on European Commission projects.
• Competitive compensation with extra‑legal benefits (insurances, meal vouchers, etc.) or a daily rate for freelancers.
• Full‑time schedule with office located in Brussels.