IT Service Desk Technician – NATO Secret Clearance (Brussels)

About the role

We are looking for an IT Service Desk Technician to provide first‑line support for a range of hardware, software and network services. The role is based on‑site in Brussels and requires a NATO SECRET clearance.

Key responsibilities

• Deliver first‑contact resolution for laptops, VPN connectivity, Microsoft applications and business software.
• Support mobile devices, configure work‑environment apps and manage devices through Mobile Device Management (MDM).
• Handle the full lifecycle of service tickets: incident, service request, change management and coordination.
• Maintain IT asset records and keep knowledge bases, SOPs and support documentation up to date.
• Collaborate with other teams and perform additional duties as required.

Required profile

• Active NATO SECRET security clearance.
• Relevant 1st‑level Service Desk experience.
• Higher vocational training in a related field with 2 years post‑qualification experience, or secondary education with 4 years experience.
• Fluent in English (written and spoken) and good working knowledge of spoken French.

Required skills

• Microsoft desktop applications and Office suite.
• Operating System (OS) troubleshooting.
• BMC Remedy ticketing tool.
• VPN software configuration and troubleshooting.
• Mobile Device Management (MDM) basics.