Hospitality Operations Manager – Liège

About the role

The Operations Manager will lead daily hotel operations in Liège, ensuring an outstanding guest experience while supporting and developing the on‑site teams. You will have the freedom to propose ideas, implement improvements, and drive results in a dynamic, family‑run hospitality group.

Key responsibilities

• Oversee all operational areas of the hotel, including front desk, housekeeping, food & beverage, and maintenance.
• Monitor guest satisfaction metrics and act quickly to resolve issues.
• Manage staff scheduling, training, and performance to maintain high service standards.
• Control budgets, analyze financial reports, and implement cost‑saving initiatives.
• Ensure compliance with brand standards, health & safety regulations, and local legislation.
• Collaborate with senior management on strategic planning and new hotel openings.

Required profile

• Proven experience in operational management within the hospitality industry.
• Excellent command of French and English; Dutch is a plus.
• Strong mobility within Belgium and a proactive, energetic mindset.

Required skills

What we offer

• Competitive salary based on experience.
• Meal vouchers and comprehensive health insurance.
• Group insurance and a performance‑linked CCT 90 bonus.
• Year‑end bonus, laptop, and mobile phone subscription.