Helpdesk Engineer – Software Applications

About the role

Join Movu Robotics as a Helpdesk Engineer focused on software applications supporting automated storage and conveyor systems. You will be the first point of contact for key users, ensuring smooth operation and quick resolution of incidents.

Key responsibilities

• Receive, categorize, and prioritize tickets in the help‑desk system.
• Perform standard troubleshooting, system resets, basic configuration checks and guided work‑arounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators and key users with login issues, user permissions and routine tasks.
• Escalate unresolved or complex issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and standard procedures.
• Support end‑user training sessions or refreshers when needed.

Required profile

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics).
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology or PLC basics.
• Strong analytical skills, attention to detail and a methodical problem‑solving approach.
• Customer‑focused with excellent communication and interpersonal skills.
• Fluent in English, both written and spoken.

Required skills

• WMS (Warehouse Management System) familiarity.
• WCS (Warehouse Control System) familiarity.
• Basic PLC knowledge.
• Experience with monitoring dashboards for automated systems.

What we offer

• Enthusiastic, young organization with growth ambitions.
• Freedom to take initiative and intensive training by experienced staff.
• Attractive salary package with many benefits: company car with fuel card/charging pass, group & health insurance, meal vouchers, eco‑vouchers, net allowances, laptop, iPhone with subscription, 20 days vacation plus 12 extra days for a 40‑hour work week.