Front Office Supervisor

About the role

Radisson Hotel Group is seeking a Front Office Supervisor to lead its front desk team and ensure every guest enjoys a seamless, memorable stay. This role combines hands‑on supervision with a passion for delivering exceptional hospitality.

Key responsibilities

• Supervise and coach front office staff, leading by example during check‑in, check‑out and all guest interactions.
• Oversee the entire guest journey, ensuring service standards are consistently met.
• Maintain a calm, empathetic presence while handling guest inquiries, complaints and special requests.
• Coordinate with other hotel departments to guarantee smooth operations.
• Monitor front office performance metrics and implement improvements.

Required profile

• Flexible, positive “Yes I Can!” attitude.
• Strong eye for detail and creative problem‑solving ability.
• Passion for delivering extraordinary service.
• Team‑player mindset focused on guest satisfaction.
• Excellent verbal communication skills and a fun‑at‑work spirit.
• Previous experience in a similar role is beneficial but not mandatory.

Required skills

What we offer

• Opportunity to work in a global hospitality brand that values diversity and inclusion.
• Career development programs and clear growth pathways.
• Access to exclusive employee benefits, including special hotel rates.
• A supportive, fun, and collaborative workplace culture.