Front Office Employee – Hotel Reception

About the role

We are looking for a friendly and proactive Front Office Employee to be the first point of contact for our guests at Leonardo Hotel Antwerp. You will create a welcoming atmosphere, assist with arrivals and departures, and ensure each guest feels at home during their stay.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures efficiently.
• Provide accurate information about hotel facilities, local attractions and recommended activities.
• Handle phone reservations and in‑person booking requests using the hotel’s reservation system.
• Assist guests with luggage, arrange transportation, and respond to special requests.
• Collect guest feedback at departure and communicate insights to the management team.

Required profile

• Service‑oriented mindset with a genuine desire to make guests happy.
• Excellent communication skills and a friendly, approachable demeanor.
• Ability to multitask in a fast‑paced environment.
• Curiosity about guests’ experiences and willingness to go the extra mile.

Required skills

• Fluency in English (additional languages such as Dutch or French are a plus).
• Basic computer literacy and familiarity with reservation software.