Field Service Engineer - Wallonia

About the role

Following the merger of BD Biosciences and Diagnostic Solutions with Waters Corporation, BD is hiring a Field Service Engineer for the Wallonia region in Belgium. You will report to the Field Service Manager and provide expert support on BD Diagnostics instruments and systems, ensuring customer satisfaction through efficient handling of technical incidents and requests. The role is field-based, with occasional visits to the BD Belgium office and backup support for colleagues in the Benelux region.

Key responsibilities

• Perform on-site technical support for Waters ADx instruments and systems according to customer service level agreements, including installations, deinstallations, relocations, certifications (IQ/OQ) and repairs
• Handle complex problems independently, documenting performance and service completion, and work with Planning & Dispatching on scheduling, spare parts and tools
• Diagnose and troubleshoot remotely when possible, and go on site for deeper problem handling
• Plan and execute field corrective actions, upgrades and preventive maintenance according to regulatory instructions
• Complete all required product training and maintain professionalism in dress, behaviour and communication
• Manage personal planning and administration, and report assignments via service reports, engineering change notices, field change notices and technical reports
• Maintain the personal car stock of spare parts and tools, and comply with quality, ISO, GMP and safety regulations
• Explain service contracts to customers and inform the local administration of their status
• Check pre-installation requirements at customer sites and report results to the Technical Support Team Leader

Required profile

• MBO-4 or HBO degree in engineering or a related technical and business discipline, or equivalent education and experience
• Proven track record in technical service or customer support
• English and French; full car licence is essential
• Weekend duty: telephone and on-site customer support on weekends and bank holidays

Required skills

• Experience servicing instruments in the medical or research sector is preferred
• Strong communication, interpersonal and commercial skills
• Organised, process-oriented, with experience in continuous improvement methods