Customer Service Representative

About the role

As a Customer Service Representative at Automatic Systems, you will act as the main liaison between internal departments and external stakeholders to ensure smooth order processing and customer satisfaction. You will support internal sales, manage quotations, and coordinate the delivery of spare parts and complete systems.

Key responsibilities

• Process 360° orders in the ERP system, including entry, tracking, logistics, and invoicing.
• Create and forward small quotations for spare parts.
• Support the commercial department with case tracking and information management.
• Review, approve, and complete orders after gathering required technical and commercial documents.
• Assist the General Manager in preparing business proposals and interpreting sales contracts.
• Maintain up‑to‑date documentation within the ERP system.
• Serve as the primary contact for customers regarding order status, delivery times, and transportation.
• Coordinate dispatch of orders and manage service and maintenance contract renewals.
• Collaborate with production plants in Belgium and France.

Required profile

• Bachelor's or Master's degree with a commercial or technical focus, or equivalent commercial education.
• Experience in customer contact and order management roles.
• Native French speaker with fluent English; additional language is a plus.
• Good knowledge of the industrial sector and technical products.

Required skills

• Proficiency in Microsoft Office.
• Working knowledge of an ERP system.