Customer Care Consultant (Part-Time)

About the role

MSX International, a partner to vehicle manufacturers, retailers and mobility organisations for more than 30 years, is looking for a part-time Customer Care Consultant for its Customer Experience team in Brussels. The role focuses on proactive customer contact so that customers with ongoing cases feel supported, informed and listened to, acting as a key link between customers, dealers and client teams.

Key responsibilities

• Contact customers proactively who have active Customer Experience cases and make calls so they feel heard and supported.
• Provide updates on vehicle technical concerns, parts delivery delays, repair progress and other aftersales issues.
• Document customer interactions and agreed next steps accurately.
• Coordinate with internal stakeholders and liaise with warranty, technical support, parts, customer care, product specialists, retailers and dealers.
• Identify and coordinate suitable solutions, such as courtesy vehicles or mobility support.
• Maintain high standards of case follow-up and customer communication.

Required profile

• Previous experience in customer care, customer experience, customer service, case management, contact centre or aftersales support.
• Fluent Dutch and French (minimum C1 in both).
• Preferred: automotive industry experience, dealership aftersales, service advisor, warranty or customer relations roles, and complaint handling.
• Self-motivated, able to work independently and handle sensitive situations calmly.

Required skills

• Microsoft Office / Microsoft 365 (Outlook, Excel, Teams, Word)
• Customer case management and CRM systems
• Telephone and customer support platforms
• Data entry and administration

What we offer

• Part-time role of 0.4-0.5 FTE (16-20 hours per week), fully office-based in Brussels.
• Salary of EUR 1,500 to 2,000 gross per month depending on experience.
• Collaborative office environment and exposure to warranty, technical, parts and aftersales teams.
• Professional development opportunities in the automotive industry.