Business/Functional Analyst – Commercial Channels & Products

About the role

Ypto, the IT partner of SNCB/NMBS Marketing & Sales, is hiring a Business/Functional Analyst for its AnalySD team in the Commercial Channels & Products domain. You will support the digital ecosystem behind the website, mobile app, ticket vending machines, cash desks, onboard sales and B2B platforms, taking part in the full project lifecycle from requirements gathering to user acceptance testing.

Key responsibilities

• Analyse and document business needs, processes and objectives.
• Translate requirements into functional specifications and user stories.
• Work closely with development teams so technical solutions match business goals.
• Support test planning, UAT execution and defect resolution.
• Help safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios and documentation to stakeholders.

Required profile

• 7+ years as a business/functional analyst.
• Fluent in French or Dutch and English.
• Strong requirements-gathering and business analysis skills.
• Solid understanding of SDLC and system design principles.
• 5+ years with BPMN/UML and in SAFe/Agile environments.
• Experience in public transport, e-commerce, mobile or web development (Sitecore is a plus).
• Fluency in Dutch, French and English is an asset; training delivery, ServiceNow SPM, SAP and IT environment experience are assets.

Required skills

• BPMN/UML, SAFe/Agile
• SQL, APIs and basic programming (plus)
• ServiceNow SPM (major plus)

What we offer

• Remote work option and flexible hours.
• 35 days of leave.
• Company car and public transport season ticket.
• Target bonus and a comprehensive insurance package.
• Meal vouchers, eco-vouchers and net allowances for remote work, car wash and internet.

The position is based near Brussels-South station. Applications are made online through the recruiter, followed by a brief call, an online HR interview and a second technical interview in Brussels.