Business Analyst – Salesforce CRM

About the role

Accenture’s AFD.Tech division is seeking an experienced Business Analyst with strong Salesforce CRM expertise to support business transformation initiatives in Brussels. The role bridges business stakeholders and technical teams, translating needs into functional solutions and ensuring successful delivery of Salesforce enhancements.

Key responsibilities

• Lead workshops with business stakeholders to capture, clarify and challenge requirements.
• Analyse and document business needs, creating functional requirements, user stories and acceptance criteria.
• Collaborate with Salesforce administrators, developers and architects to design scalable solutions.
• Prepare functional documentation, process flows and business specifications.
• Coordinate functional, integration and user‑acceptance testing (UAT) and support incident management.
• Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives.
• Facilitate communication between business and technical teams and contribute to change‑management and user adoption activities.

Required profile

• Minimum 3 years of Business Analyst experience in a complex environment.
• Strong communication and stakeholder‑management skills.
• Analytical mindset with solid problem‑solving capabilities.
• Ability to work independently while collaborating within multidisciplinary teams.

Required skills

• Salesforce CRM (Sales Cloud mandatory, Service Cloud a plus).
• Experience with Jira and Confluence or equivalent tools.
• Practical knowledge of Agile/Scrum methodologies and backlog management.
• Proficiency in French or Dutch and English at professional level.