Business Analyst – Cards & Digital Payments

About the role

Capco, a business consulting firm active in banking, capital markets, finance, risk and compliance, insurance and wealth management, is looking for a Business Analyst for its cards and digital payments practice in Brussels. You will support clients in transforming and optimising their card payment products, processes and digital customer experiences, working closely with business and IT stakeholders to turn business needs into functional solutions.

Key responsibilities

• Build and maintain collaborative relationships with internal and external stakeholders.
• Work with clients to define, develop and optimise their product and transformation roadmaps.
• Gather, analyse and document business and functional requirements.
• Analyse and optimise card payment products, processes and customer journeys.
• Translate requirements into functional specifications, user stories and acceptance criteria.
• Contribute to complex digital transformation initiatives in the payments ecosystem.
• Analyse existing business processes, identify improvements and support the implementation of solutions.
• Collaborate with business and technical teams throughout product development and delivery, keeping business objectives, customer expectations and technology aligned.

Required profile

• Minimum 5 years of relevant professional experience.
• Proven experience as a Business Analyst, Product Owner, Product Manager, Product Expert or in a similar role.
• Experience acting as the link between business and IT, and gathering requirements into functional specifications, user stories and acceptance criteria.
• Experience in digitalisation and business transformation projects.
• Fluent English, written and spoken, and good command of Dutch or French, written and spoken.

Required skills

• Solid functional knowledge of card payment products and processes, including the Belgian market, digital wallets and products such as Edenred.
• Strong understanding of business process analysis and process modelling.
• Experience working in an Agile environment.
• Analytical, results-driven and customer-oriented, with excellent communication and stakeholder management skills.

What we offer

• Remuneration reflecting experience, including a company car or green mobility budget, net allowances, end-of-year bonuses, health insurance, mobile phone and subscription, laptop and meal vouchers.
• Individual learning tracks with online skills platforms and teachers.
• Hybrid (on-site/remote) work environment.
• Flat, non-hierarchical structure and a diverse, inclusive culture.