Application Owner – SNCB Applications Portfolio

About the role

The SNCB is looking for an Application Owner to manage a portfolio of SNCB applications end to end, covering performance, stability, coherence, lifecycle, availability, integration and user-friendliness. The role is based near Brussels-South station within the Transport Operations Solutions team.

Key responsibilities

• Act as escalation point for incidents, problems and service requests, and support operational teams in resolving functional escalations.
• Document implemented solutions and support users before, during and after production releases.
• Manage, monitor and maintain applications throughout their lifecycle, ensuring continuity, availability and integration with other applications.
• Create and manage the application portfolio backlog and roadmap, coordinate change implementations across sprints and releases, and align priorities with strategic objectives and Business Process Owners.
• Advise Business Process Owners and IT Management on projects and portfolio evolution, coordinate issue analyses and act as contact for business and IT stakeholders.
• Manage interactions with suppliers, including supplier and contract management, RFP processes and version follow-up.

Required profile

• Master's degree in Computer Science, Information Systems or equivalent relevant experience.
• At least 3 years of project management experience.
• At least 3 years in a similar role such as Application Owner, Functional Analyst, Technical Analyst, Developer or a comparable support-focused position.
• Fluent English (B2) and fluent French and/or Dutch (C2).
• Availability to work onsite twice per week.
• Experience in the railway industry is an asset.

Required skills

• Managing production applications across run, enhancement, release and decommission phases.
• Release governance, incident management and backlog prioritization.
• Supplier and contract management, including RFPs and license management.
• Issue analysis coordination and support of production releases.
• Knowledge of SQL and Oracle databases is an asset.

What we offer

• Hybrid working with flexible hours, 35 days of annual leave and a target bonus.
• Mobility package with a company car or alternative options, plus a public transport season ticket.
• Comprehensive insurance covering hospitalisation, dental care and outpatient costs, group insurance and a cafeteria pension plan.
• Meal and eco vouchers, and net allowances for hybrid working and internet.