Account Manager – Mail Services (Partner Management)

About the role

bpost is looking for an experienced Account Manager to lead partner management for its Mail services portfolio. You will act as the primary contact for a portfolio of strategic clients, ensuring smooth execution of mail campaigns and identifying growth opportunities.

Key responsibilities

• Maintain and deepen relationships with long‑standing, high‑value clients (up to €20 million revenue).
• Negotiate contracts, manage amendments, and secure signatures for extensions.
• Promote the added value of bpost’s mail solutions and sell tariff evolutions.
• Coordinate with internal teams (Legal, Pricing, Finance, Mail Operations, Senior Management) to obtain derogations and resolve complex issues.
• Develop and monitor account plans together with the Development Manager Mail.
• Handle escalated customer requests or complaints, especially during operational disruptions.
• Act as a subject‑matter expert for bpost’s other business units and ensure a positive client journey.

Required profile

• Proven experience managing large, strategic B2B accounts, preferably in logistics or postal services.
• Strong commercial acumen with the ability to identify and close sales opportunities.
• Excellent negotiation and contract‑management skills.
• Ability to work cross‑functionally with legal, finance, and operations teams.
• Customer‑focused mindset with strong problem‑solving capabilities.

Required skills