Bilingual Operations & Reception Officer (FR/NL Mandatory)

About the role

Join a leading sustainable finance and impact investing organisation as the welcoming face and voice for visitors, clients and colleagues. You will ensure smooth reception operations while providing administrative support across customer‑related processes.

Key responsibilities

• Be the welcoming face and voice for visitors, clients and colleagues.
• Manage reception operations and handle incoming and outgoing correspondence.
• Provide administrative and operational support for customer‑related processes.
• Maintain accurate records and update client information.
• Communicate confidently in French and Dutch via phone, email and face‑to‑face interactions.
• Coordinate with internal stakeholders to ensure efficient daily operations.
• Handle multiple priorities while delivering an outstanding service experience.
• Support the smooth running of the office.

Required profile

• Fluent in French and Dutch (mandatory).
• Customer‑oriented with excellent communication skills.
• Organised, detail‑oriented and proactive.
• Comfortable handling both administrative and reception tasks.
• Team player with a positive and professional attitude.
• Previous experience in administration, customer service or reception is a plus.
• Adaptable and able to manage multiple priorities.
• Motivated to contribute to a purpose‑driven organisation.

Required skills

What we offer

• Competitive salary package tailored to experience and skills.
• Close‑knit, supportive team environment that values collaboration, knowledge‑sharing and mutual respect.