Lead Consultant – Infra SWAT (Crisis Management)

About the role

Infosys is seeking an experienced Lead Consultant to join its Infra SWAT (Crisis Management) team in Brussels. You will drive rapid restoration and operational stability during high‑priority infrastructure incidents, ensuring business continuity for critical services.

Key responsibilities

• Lead incident command for P1/P2 events, coordinating technical triage, bridge moderation and stakeholder communication.
• Work closely with infrastructure tower teams, NOC, cloud, security and vendor partners to accelerate service recovery.
• Maintain disciplined crisis handling through clear ownership, action tracking, impact assessment and escalation management.
• Conduct post‑incident reviews, root‑cause analysis and implement preventive actions to improve resilience.
• Identify automation opportunities and drive reduction of repeat incidents across the service lifecycle.

Required profile

• 10–16 years of experience in infrastructure operations, major incident or crisis management, and service restoration.
• Strong knowledge of ITIL processes, SLA/KPI impact, and stakeholder communication.
• Proven ability to lead technical war rooms, manage escalation paths and deliver executive updates under pressure.

Required skills

• Unix/Linux
• Windows
• Virtualization technologies
• Cloud platforms
• Network infrastructure
• Storage and backup solutions
• Database and middleware
• Monitoring and security tools
• Data‑center operations

What we offer

• Opportunity to work on high‑impact incidents for global clients.
• Collaboration with cross‑functional technology teams.
• Professional growth in a leading IT consulting firm.