Travel & Registration Assistant for DiscoverEU

About the role

Join the DiscoverEU team at MCI Benelux as a Travel & Registration Assistant. You will support a flagship European programme that enables young people to explore Europe by train, gaining hands‑on experience in travel logistics, customer support and event operations.

Key responsibilities

• Respond to participant enquiries via email and chat, following internal standards.
• Assist with booking processes, verify travel documents and track expenses.
• Handle special travel cases such as lost tickets, re‑bookings and accessibility needs, escalating complex issues when required.
• Maintain accurate participant records and ensure smooth communication flows.
• Use professional registration, help‑desk and database tools while complying with GDPR.
• Support day‑to‑day administrative tasks and promote sustainable practices aligned with EMAS commitments.

Required profile

• Currently enrolled in a tourism, travel management, hospitality or customer service programme.
• Can provide a formal internship agreement from your educational institution.
• Legally eligible to undertake an internship in Belgium (e.g., Erasmus+ or Belgian‑based education).
• Fluent in English (written and spoken) and at least one additional EU language.
• Detail‑oriented, organized, solution‑focused and eager to learn.

Required skills

What we offer

• Opportunity to work on a real‑life EU project impacting thousands of young travellers.
• Experience in travel operations, customer care and project delivery.
• Development of communication and IT skills within a multilingual, multicultural team.
• Hybrid working arrangement (office in Brussels with remote flexibility).
• Potential compensation discussion based on your school’s framework.