Temporary Customer Service Representative (English/German)

About the role

We are seeking a temporary Customer Service Representative to join a client in Duffel. The role focuses on processing orders, handling inquiries, and ensuring a high level of customer satisfaction in both English and German.

Key responsibilities

• Process customer orders accurately, efficiently, and in a timely manner.
• Respond to customer inquiries and emails, maintaining smooth communication.
• Manage metal contracts and related administrative tasks.
• Handle customer complaints professionally and solution‑oriented.
• Support the sales team with administrative organization to guarantee continuity and quality support.

Required profile

• Bachelor’s degree, preferably in a commercial or administrative field.
• Excellent command of English and German; additional languages are a plus.
• Comfortable working with Microsoft Office applications; SAP knowledge is an advantage.
• Experience or affinity with an industrial environment is a strong asset.
• Stress‑resistant, able to work efficiently under pressure.
• Customer‑oriented, communicative, and a good listener.
• Proactive, persistent, and creative in problem solving.

Required skills

• Microsoft Office
• SAP (knowledge)

What we offer

• An attractive salary package complemented by fringe benefits.
• A temporary assignment to cover an absence with an immediate start date.