Teamleader - R&D Samples Department

About the role

Puratos, a global leader in bakery, patisserie and chocolate ingredients, is hiring a Teamleader for its R&D Samples Department in Groot-Bijgaarden, Belgium. The role leads a team that connects Puratos innovations with customers worldwide, ensuring a reliable sample experience that supports innovation and business growth. It is a permanent, full-time position.

Key responsibilities

• Lead, coach and develop a team of coordinators and technicians, building a collaborative and accountable team culture with clear roles and priorities.
• Ensure smooth daily operations across the full sample flow: request analysis, sample preparation, repacking, stock management, shipment coordination and follow-up with internal stakeholders.
• Act as the key escalation point for complex sample requests and service issues, ensuring transparent communication and timely decisions.
• Build strong relationships with internal stakeholders such as R&D, Strategic Business Units, Purchasing, Supply Chain, Customer Care, Marketing, Quality, IT, Warehousing, affiliates and others.
• Support accurate communication internally and externally, and request, develop or optimize digital and automation tools.
• Review, document and improve processes and service standards, and define, monitor and follow up KPIs and service levels.
• Drive simplification, digitalization and automation using tools such as SAP S/4, Power BI, webshop solutions and OutSystems.

Required profile

• Bachelor's degree and at least 7 years of experience as a team lead or supervisor, preferably in supply chain, warehousing, logistics, customer service, operations or a related field.
• Strong people management skills, with the ability to set priorities and make firm but empathetic decisions.
• Process mindset, customer-oriented and stakeholder-focused.
• Fluent English and French; Dutch is a strong asset.

Required skills

• SAP knowledge is considered important.
• Openness to learning tools such as Power BI, webshop solutions and OutSystems.

What we offer

• Competitive salary package with meal vouchers (10 EUR/day).
• Group, dental and hospitalization insurance fully paid by Puratos.
• At least 5 training days per year.
• A wide variety of health and wellbeing benefits.