Store Manager

About the role

We are looking for a dynamic Store Manager to lead one of our waterdrop® retail locations. In this full‑time role you will be the face of the brand, ensuring an exceptional customer experience while driving sales and managing costs.

Key responsibilities

• Act as brand ambassador, embodying waterdrop® values and delivering high‑energy service.
• Achieve sales targets and control store expenses, reporting weekly performance metrics.
• Recruit, schedule and develop store staff in line with budgetary requirements.
• Plan and deliver training programmes to raise customer service standards.
• Maintain store presentation, visual merchandising and cleanliness to reflect brand identity.
• Lead local marketing events and B2B sales initiatives to grow the business.
• Ensure health‑and‑safety compliance and adherence to company policies.
• Support succession planning by identifying and developing future store managers.

Required profile

• Proven experience in a retail environment with strong focus on customer service and commercial results.
• Demonstrated ability to manage budgets, analyse sales data and optimise store performance.
• Leadership experience in recruiting, coaching and motivating a team.
• Excellent communication skills and ability to maintain open dialogue across all store levels.
• Commitment to health‑and‑safety standards and operational procedures.

Required skills