Service Operations Engineer – 24/7 Technical Support

About the role

We are looking for a Service Operations Engineer to ensure the reliable operation of Kinetic PowerPack units covered by service contracts. You will work closely with field technicians and internal teams to deliver preventive and corrective maintenance worldwide.

Key responsibilities

• Schedule, prepare and organise preventive or curative maintenance interventions on Kinetic PowerPack units (1st line support).
• Coordinate interventions with the Field Service Technicians team.
• Analyse and resolve machine or system breakdowns, alarms and warnings (1st and 2nd line support).
• Determine root causes, produce technical reports and implement field resolutions.
• Participate in a 24/7 support rotation to guarantee worldwide coverage.
• Manage warranty claims in collaboration with internal departments.
• Organise regular review meetings with regional subsidiaries to ensure client satisfaction.
• Deliver training at the factory training centre for internal and external participants.

Required profile

• Engineering degree in Electrical/Electromechanical or a Bachelor’s in Electrical Engineering.
• Minimum 5 years of experience in a similar role within a multinational environment.
• Experience in a technical after‑sales department is an asset.
• Strong interpersonal, organisational and multitasking abilities.
• Customer‑oriented mindset.
• Fluent in French and English; additional language is a plus.

Required skills

• Electrical engineering
• Electromechanical systems
• Technical troubleshooting
• Root cause analysis
• Preventive maintenance procedures

What we offer

• Permanent contract with competitive benefits.
• Opportunity to work in a global 24/7 support environment.
• Continuous training and professional development.