Service Coordinator

About the role

Securitas Technology is looking for a Service Coordinator in Wilrijk, Belgium. The role sets up maintenance plans, UCs/OLAs and the financial framework of contracts, coordinates handovers between Sales and Project Management, manages contracts in CSM and ERP tools and takes part in daily operations such as incident, escalation and change control. It is a key operational leadership position within an international technology and security organisation.

Key responsibilities

• Set up maintenance plans, UCs/OLAs and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Take part in incident management, escalation management and change control
• Handle client onboarding and lead kick-off meetings to set up operational workflows
• Monitor and evaluate service levels monthly and identify improvement opportunities
• Maintain regular contact with client relationship managers and align with the SMO Manager

Required profile

• Diplomatic approach and strong customer-oriented mindset
• Excellent communication skills across different levels
• Ability to lead without formal authority, negotiate, solve problems and stay resilient under stress
• Bilingual: NL/FR or FR/NL, or NL/EN or FR/EN
• At least 1 year of experience in project management, service management, contract management or account management
• Master's degree in a technical field or equivalent experience is a plus

Required skills

• Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) or telecommunications (wireless, wired)
• ITIL Foundation certification or willingness to obtain it
• Knowledge of legislation on private and specialised security is a plus

What we offer

• A career development and training programme
• Exposure to advanced security technologies and large operational teams
• Competitive salary package with extra-legal benefits