Senior Infrastructure Service Delivery Lead

About the role

Accenture's Intelligent Infrastructure Services practice, part of Digital Core Reinvention, is looking for a Senior Infrastructure Service Delivery Lead in Brussels. You will own end-to-end delivery of complex IT infrastructure managed services for strategic clients, act as the primary client interface for service performance, lead a team of infrastructure professionals and embed AI-first delivery practices such as AI, GenAI, AIOps and intelligent automation. The role covers cloud, data centre, network and digital workplace environments and is accountable for SLA performance, financial outcomes and client satisfaction.

Key responsibilities

• Own end-to-end delivery of IT infrastructure managed services: data centre, cloud, network and end-user computing.
• Act as the primary stakeholder interface for service performance, escalations and strategic reviews with client CxOs.
• Manage and develop a team of infrastructure service specialists.
• Define, monitor and enforce SLA/OLA compliance across service towers.
• Lead service reviews, prepare executive reports and present service performance and improvement roadmaps.
• Drive service transformation: cloud adoption, automation and AIOps integration.
• Oversee incident, problem and change management with ITIL best practices.
• Manage service delivery financials: budgeting, cost-to-serve modelling and value leakage.
• Lead vendor and third-party provider governance, escalation management and performance reviews.
• Implement Continuous Service Improvement Plans (CSI) and contribute to new business pursuits including pre-sales support and contract negotiations.
• Ensure compliance with security policies, regulatory requirements (DORA, NIS2) and audit obligations.

Required profile

• Citizen of a NATO member country and eligible to work in Belgium; Belgian-only position, permanent employment.
• Fluency in English and fluency in French and/or Dutch; ability to work in an international, multicultural environment.
• Extensive experience managing IT infrastructure managed services in multi-technology environments.
• Proven ability to manage client relationships at CxO level and deliver executive-level reporting.
• Leadership experience managing distributed, cross-functional infrastructure teams.

Required skills

• Deep knowledge of ITIL 4 and ITSM tooling (ServiceNow) in a managed services context.
• Cloud infrastructure (AWS, Azure, GCP), data centre operations and networking.
• Budgeting, cost-to-serve modelling and P&L awareness.
• Preferred: AIOps platforms (Dynatrace, Datadog, New Relic), FinOps, Ansible, ServiceNow Flow Designer, ISO 20000, and certifications such as ITIL 4 Managing Professional or Strategic Leader, PMP or PRINCE2.

What we offer

• 13th month and holiday allowance, 20+12 holidays.
• Laptop and smartphone, hospitalization and group insurance.
• Bonus program, training and learning opportunities, green mobility program and flexrewards.
• Discount program and employee shares purchase plan.