Senior Customer Support Specialist (Belgium)

About the role

Alan is looking for a Senior Customer Support Specialist to join its growing team in Belgium. You will be the go‑to expert for complex admin topics, ensuring a smooth onboarding journey and ongoing support for key accounts.

Key responsibilities

• Train and onboard administrators on Alan’s product, workflows and best practices (remote and occasional onsite visits).
• Own end‑to‑end admin support for a portfolio of 5‑10 strategic accounts, handling requests, investigating issues and coordinating with internal teams.
• Manage complex or sensitive conversations, including objections, escalations and high‑stakes operational topics.
• Anticipate and mitigate risks such as missing affiliations, payroll edge cases or invoicing problems.
• Identify recurring pain points, propose improvements and help design scalable processes, playbooks and ways of working.

Required profile

• Senior‑level professional with proven experience in customer success or support for enterprise accounts.
• Strong communication skills, empathy and the ability to handle high‑pressure situations.
• Proactive mindset with a focus on operational excellence and continuous improvement.
• Comfortable working both remotely and on‑site when needed.

Required skills

What we offer

• Opportunity to shape a fast‑growing health‑tech company.
• Collaborative, inclusive culture with a focus on prevention and wellbeing.
• Competitive compensation and benefits package.