Retail Systems Technician 1 - EAS & RFID Support

About the role

Sensormatic Solutions, part of Johnson Controls, provides connected solutions that give retailers real-time insights into inventory, shoppers and stores. This Retail Systems Technician 1 supports the Field Technical Service, which gives technical support for innovative Electronic Article Surveillance (EAS) and RFID solutions to major retail customers worldwide. The role requires a good problem-solving attitude, a logical approach and a strong customer focus.

Key responsibilities

• Aid in sizing, installation, maintenance and operation of technological resources, delivering technical support with a focus on quality, teamwork and customer service.
• Provide technical support for the full range of Johnson Controls products in customer facilities and internally (call center, administrative support, field operations).
• Develop new solutions, test them, prepare manuals and product guides, and carry out maintenance, updates, technical evaluations and installations of new devices and programs.
• Handle Level 2 incident resolution and breakdowns, and assist field technicians in installing and maintaining installed technologies.
• Analyze new product launches, validate and implement them, train teams and take part in new projects.
• Implement complex solutions for end customers, visit sites during installation and commissioning, and provide on-site customer training.
• Communicate with headquarters and factories on technical product incidents, report failures and anomalies to service providers and follow up until resolved.
• Ensure customer satisfaction through monitoring, documentation and escalation.

Required profile

• Technical education, such as a vocational upper secondary qualification in electronics, information technology and communications, electrical engineering or automation technology.
• Previous technical experience with EAS and RFID technology.
• Willingness to travel internationally more than 75% of the time.
• Advanced English is mandatory; high-level French or Dutch with English is desirable.

Required skills

• Logical problem solving and hands-on approach.
• Strong communication to explain complex technical issues.
• Excellent troubleshooting and problem-solving skills.

What we offer

• Compensation based on qualification and experience.
• Social benefits such as life and accident insurance, and the option of flexible remuneration with tax-exempt medical insurance, childcare check and food tickets.
• Job stability, training, professional development and an excellent work environment within a global company.