Reservations Agent

About the role

The Reservations Agent delivers high-quality guest service following Kimpton’s customer‑service standards. In this role you will create memorable experiences for hotel guests by managing reservations, handling inquiries, and supporting sales initiatives.

Key responsibilities

• Enter and manage reservations using the hotel’s reservation system (Opera).
• Process direct mailings, send confirmations, and handle travel‑agency checks and commission requests.
• Provide sales support for group bookings and conduct follow‑up calls with the Reservation Manager.
• Perform operational and administrative tasks such as filing, preparing end‑of‑month reports, and handling correspondence.
• Manage incoming reservation calls, including no‑shows and non‑guaranteed bookings, and respond to sales inquiries, faxes, and brochure requests.
• Promote repeat business and upsell services, including referrals to sister properties during sold‑out periods.
• Undertake additional projects and responsibilities as assigned.

Required profile

• Minimum 2 years of experience in luxury front‑office operations.
• Proficiency with the Opera reservation system.
• Strong ability to resolve guest issues and juggle competing priorities.
• Excellent verbal and written communication skills.
• Flexibility to work evenings, weekends, and holidays.

Required skills

• Opera reservation system
• Microsoft Office suite