Portfolio/Project Management Officer (PMO)

About the role

The Portfolio Management Support Office of NMBS-SNCB is looking for a Portfolio/Project Management Officer (PMO) to enable efficient, high-quality project delivery through project process support, tooling, governance and financial follow-up. The role acts as the single point of contact for ServiceNow Strategic Portfolio Management (SPM) with Business NMBS and supports project governance, reporting and financial management.

Key responsibilities

• Act as Business Owner for Non-Digital and Business Initiatives within ServiceNow SPM, collecting, analysing and coordinating questions, changes, enhancements and user requirements.
• Execute and/or coordinate UAT testing, take part in sprint planning and monitor testing progress.
• Organise bi-weekly requirements meetings with Business SNCB, run one-to-one training sessions and manage user access requests.
• Support project delivery, governance meetings, committees, documentation, stakeholder advice, progress monitoring and reporting.
• Support financial governance, including SAP financial structure creation, budget follow-up and reporting on progress, budget and quality to FPS Mobility.

Required profile

• Bachelor's degree or equivalent professional experience.
• Ideally around 3 years of relevant experience in PMO and project management methodologies; junior to early-mid level.
• Trilingual Dutch, French and English, at least B2 in each, preferably C1 or higher.
• Strong stakeholder management and communication skills, structured and analytical, independent and proactive, and a team player.

Required skills

• Experience with PMO practices and project management methodologies.
• Experience with ServiceNow SPM is a strong asset.
• Gathering, analysing and managing business requirements, changes and enhancements.
• Coordinating and executing UAT, and providing user training and coaching on ServiceNow SPM.
• Developing, testing and maintaining digital templates and frameworks such as SteerCo templates and digital project plans.
• Managing user access administration and supporting project reporting and portfolio follow-up.
• Experience with SAP and in IT environments is an asset.

What we offer

• Hybrid working with a balanced mix of office and remote work, flexible hours and 40 hours per week.
• 35 days of annual leave and public transport for your commute.
• A target bonus and a comprehensive insurance package covering hospitalisation, dental care and outpatient costs for the whole family.
• Group insurance including a supplementary pension, meal vouchers and eco-vouchers.
• Net allowances for hybrid working and an internet allowance.