Operations Administrative Officer

About the role

Paynovate is seeking a remote Operations Administrative Officer on a contractor basis to ensure accurate and timely execution of merchant administration and onboarding processes. You will support day‑to‑day acquiring and banking operations, maintaining high standards of consistency and attention to detail.

Key responsibilities

• Process merchant onboarding files, verify contracts and supporting documents, and create or update merchant profiles in internal systems.
• Handle lifecycle changes such as IBAN updates, company information, MCC codes, and terminal locations.
• Manage merchant closures, deactivations and termination requests according to procedures.
• Review settlement information and coordinate with internal teams on payment or refund queries.
• Respond to email and ticketing requests, contacting merchants or partners for additional information.
• Prepare and verify recurring operational reports, ensuring merchant data remains accurate across tools.
• Identify inconsistencies, escalate potential issues, and collaborate with colleagues and other departments to meet deadlines.

Required profile

• At least one relevant experience in an administrative, back‑office or operational role.
• Strong attention to detail, able to review contracts, documents and data consistently.
• Reliable, organized and capable of managing multiple requests while respecting procedures and deadlines.
• Proactive ownership, anticipating issues and communicating them early.
• Comfortable working independently in a fully remote environment while staying connected with the team.
• Professional communication skills in French, Dutch and English.

What we offer

• A contractor assignment in a stimulating, profitable and fast‑growing fintech sector.
• Opportunity to work on complex, evolving payment solutions where innovation is key.
• A role where your impact is tangible and you are empowered to take ownership.
• Collaboration with a talented, motivated team focused on delivering smart, simple solutions.
• Dynamic environment to further develop administrative and operational expertise.
• Fully remote setup.