Logistics Operations Specialist – Fleet Performance & Workforce Planning

About the role

We are looking for a Logistics Operations Specialist to lead courier performance, fleet operations, and workforce planning in a fast‑paced food‑delivery environment. The role focuses on boosting operational efficiency, maintaining high service quality, and supporting courier engagement throughout their lifecycle.

Key responsibilities

• Manage courier operations from onboarding through off‑boarding.
• Monitor fleet capacity and support recruitment and scaling initiatives.
• Track courier performance KPIs and implement improvement plans.
• Support business reporting and operational performance reviews.
• Serve as the primary point of contact for courier communications and issue resolution.
• Maintain operational documentation and knowledge resources.
• Monitor weather and operational risks that affect delivery performance.
• Collaborate with planners, operations teams, and fleet leaders to ensure service stability.
• Analyze courier sentiment and engagement data to improve the courier experience.

Required profile

• Experience in logistics, delivery operations, workforce management, retail operations, or supply chain environments.
• Strong Excel and data analysis capabilities.
• Proven track record of monitoring KPIs and operational performance metrics.
• Excellent communication and stakeholder‑management abilities.
• Ability to work within structured processes while adapting to local operational needs.
• Knowledge of last‑mile delivery, fleet management, or workforce planning is a plus.

Required skills

• Excel