IT Support & Systems Administrator

About the role

As an IT Support & Systems Administrator at CSG Benelux, you will be the first point of contact for all IT‑related queries, ensuring that colleagues in Belgium and the Netherlands can work efficiently. You will manage day‑to‑day support, maintain core systems, and collaborate with external partners to keep the IT landscape secure and up‑to‑date.

Key responsibilities

• Manage and prioritize help‑desk tickets, delivering timely resolutions.
• Provide technical support for hardware, software, workplace and network issues.
• Install, configure and maintain laptops, workstations and peripherals across locations.
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune).
• Handle user accounts, licenses, device enrolment and access rights.
• Perform routine updates, patch management, backups and system health checks.
• Document procedures, create user guides and maintain technical documentation.
• Support endpoint security, device compliance and promote security awareness.
• Work with external IT vendors to identify and implement improvements.

Required profile

• At least 2 years of experience in IT support, systems administration or workplace management.
• Strong problem‑solving attitude and ownership mindset.
• Ability to work independently and as part of a collaborative team.
• Good communication skills in Dutch and English.

Required skills

• Windows 10, Windows 11 and Windows Server environments.
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune).
• Azure Active Directory (preferred).
• Azure Virtual Desktop (preferred).