IT Support Engineer – Service Management (Brussels)

About the role

We are looking for an experienced IT Support Engineer to join our Service Management team in Brussels. The role combines end‑user computing, deskside support and infrastructure troubleshooting to ensure smooth operation of our IT environment.

Key responsibilities

• Deliver IT Service Management operations, handling end‑user requests and incidents.
• Provide deskside and remote desktop support, including hardware and software troubleshooting.
• Perform network troubleshooting and maintain connectivity for office devices.
• Deploy and manage SCCM, Ivanti and Microsoft Intune solutions.
• Install, configure and patch Windows operating systems and applications.
• Support conference‑room equipment such as Polycom, Cisco and Microsoft Teams Rooms.
• Manage antivirus, Windows updates and feature packs.
• Utilise remote tools (RDP, iDRAC, iLO, IP phones) for issue resolution.
• Handle printer problems, file restoration and IT asset inventory.
• Oversee laptop lifecycle management and related housekeeping tasks.

Required profile

• 5–8 years of experience in IT support or service management.
• Strong communication skills in English and ability to work with stakeholders.
• Knowledge of ITIL processes.

Required skills

• IT Service Management
• End‑User Computing & Deskside Support
• Desktop and infrastructure troubleshooting
• Network troubleshooting
• SCCM, Ivanti, Microsoft Intune
• Windows OS installation, patch management and software deployment
• Conference‑room device support (Polycom, Cisco, Microsoft Teams Rooms)
• Antivirus and Windows update management
• Remote support tools (RDP, iDRAC, iLO, IP phones)
• Printer troubleshooting and file restoration
• IT Asset Inventory and Laptop Lifecycle Management
• ITIL Service Management knowledge