IT Service Desk Technician

About the role

Spektrum is seeking an IT Service Desk Technician to provide first‑line support for the NATO Communication and Information Agency (NCIA) in Brussels. The role involves delivering rapid resolution of hardware and software incidents for a range of end‑users and ensuring continuity of critical IT services.

Key responsibilities

• Provide first contact resolution for all incoming IT incidents.
• Troubleshoot and resolve software and hardware issues on laptops, including VPN connectivity, Microsoft products and business applications.
• Support mobile devices such as smartphones and tablets, ensuring secure connectivity and functionality.
• Document incidents and solutions in the service management system.

Required profile

• Experience working in an IT service desk or help‑desk environment.
• Willingness to support key client projects for a high‑security defence organisation.
• Ability to work effectively in a fast‑paced, multinational setting.

Required skills

• VPN connectivity troubleshooting.
• Proficiency with Microsoft products (e.g., Windows, Office).
• Knowledge of business applications used in enterprise environments.
• Mobile device support for smartphones and tablets.
• Hardware troubleshooting and repair.