IT Help Desk / Service Desk Support Specialist

About the role

UDDAN is seeking an IT Help Desk / Service Desk Support Specialist to join a high‑level security environment supporting national and international institutions. The role combines first‑ and second‑line technical assistance with strict adherence to security protocols.

Key responsibilities

• Provide first‑contact resolution and secondary support for laptops, peripherals, mobile devices, and video‑teleconferencing systems.
• Troubleshoot complex software, corporate applications, network connectivity, and VPN remote‑access configurations.
• Manage the full lifecycle of ITSM tickets (incident, request, change) using tools such as BMC Remedy or Jira, ensuring SLA compliance.
• Install, configure, and maintain Windows 10/11 clients, Microsoft Office suite, and manage AD/Exchange user accounts, group policies, and permissions.
• Deploy software, workstation images, patches, and security updates via SCCM/Configuration Manager.
• Maintain accurate hardware/software inventory and perform basic client‑side security baseline checks.

Required profile

• Strong commitment to data integrity and strict information‑handling classifications.
• Ability to work calmly under high‑tempo pressure and provide clear guidance to non‑technical users.
• Experience operating in secure, mission‑critical environments.

Required skills

• Windows 10 & Windows 11
• Microsoft Office, Outlook, Edge, Visio, MS Project
• Active Directory and Exchange administration
• SCCM / Configuration Manager
• BMC Remedy or Jira ticketing systems
• VPN configuration and troubleshooting
• Mobile Device Management (MDM) tools
• Video Teleconferencing (VTC) systems
• Hardware support for laptops, printers, scanners, smartphones, tablets

What we offer

• Opportunity to work on critical infrastructure within a high‑security environment.
• Exposure to cutting‑edge low‑code and digital transformation projects.
• Collaborative international teams across Belgium, the Netherlands, Sweden, and Portugal.