Helpdesk Engineer - Software Applications

About the role

Movu Robotics, part of STOW Group, is looking for a motivated and experienced Helpdesk Engineer for software applications in Lokeren. You will be the first point of contact for customer Key-Users reporting incidents or questions, and support users of automated storage and conveyor systems.

Key responsibilities

• Receive, categorize, prioritize and solve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Required profile

• First experience as a helpdesk representative
• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Fluent English; German or French is a plus
• Stress resistant, good time management and prioritization, and able to handle multiple tasks at once
• Willingness to take part in a 24/7 standby service and eventually move to a shift system

Required skills

• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology or PLC basics
• Comfortable working with multiple systems at once (WMS, WCS, monitoring dashboards)
• Knowledge of Salesforce, Remote Desktop Manager and 3CX is a plus

What we offer

• An attractive salary in an international environment with many benefits
• Company car with fuel card/charging pass, group health insurance and meal vouchers (8 EUR)
• Eco vouchers, net allowances and CAO90 bonus
• Laptop and iPhone with subscription
• 20 days of vacation plus 12 extra days for working a full year on a 40-hour week (32 leave days in total)
• Intensive training by experienced colleagues