Head Receptionist

About the role

The Head Receptionist will lead all reception teams across Russell & Russell’s eight offices, ensuring a professional first point of contact for clients and visitors. Based in Bolton with travel to other sites, the role combines team leadership with a range of administrative duties.

Key responsibilities

• Deliver excellent customer service and promote the firm’s brand.
• Oversee cleaner contracts and maintain first‑aid provisions across all locations.
• Manage telephone communications with clients and external bodies.
• Open, distribute and frank office post; administer franking contracts.
• Provide telephone system training and authorise holiday requests for reception staff.
• Cover reception duties at other branches during absences.
• Perform additional administrative tasks as required.

Required profile

• Strong organisational ability and meticulous attention to detail.
• Good IT proficiency and professional telephone manner.
• Excellent communication skills and a collaborative team attitude.
• Motivated, reliable, confident and eager to develop new skills.
• Positive, flexible and able to travel between offices (car required).

Required skills

What we offer

• Competitive salary (negotiable based on experience).
• Pension scheme and attendance bonus.
• Workplace nursery, 25 days annual leave plus bank holidays, birthday holiday and accrual after two years.
• Life insurance (2× annual salary) and long‑service awards.
• Discounts on rail, gym, Cycle2Work and various firm services.
• Quarterly fruit baskets, referral incentives, monthly raffle and charitable dress‑down days.
• Annual Christmas party and other social events.