German and Czech Speaking Service Coordinator

About the role

A leading automobile industry company, whose Ghent office manages service operations across Europe and focuses on customer relations in German- and Czech-speaking markets, is looking for a Service Coordinator. You will be the link between customers, dealerships and service teams, handling service inquiries and requests and coordinating services so that every interaction reflects a high standard of customer care. The position is hybrid: 2 days in the office in Ghent and 3 days working remotely.

Key responsibilities

• Serve as the main point of contact for customers from German- and Czech-speaking regions, handling service inquiries, requests and complaints.
• Coordinate service appointments, repairs and maintenance schedules between customers and dealerships.
• Ensure smooth communication between customers, technical teams and service departments.
• Manage and track the service workflow, keeping requests logged, updated and completed on time.
• Follow up proactively with customers and give them regular updates on the status of their requests.
• Resolve customer concerns by coordinating with internal teams and escalating issues when necessary.
• Maintain accurate records of customer interactions and services performed in the CRM system.
• Contribute to process improvement by giving feedback from customer interactions.

Required profile

• Fluency in German and Czech, both written and spoken, is essential.
• Previous experience in customer service, service coordination or a similar role is highly desirable.
• Strong communication and interpersonal skills, and the ability to handle customer relationships and issues.
• Ability to work efficiently in a fast-paced, high-pressure environment focused on customer satisfaction.
• Detail-oriented, organized and able to manage several tasks at once.
• Experience or interest in the automotive industry is a plus.

Required skills

• Proficiency in CRM systems.
• Basic software tools, Microsoft Office (Word, Excel, Outlook).

What we offer

• Hybrid work: 2 days in the office and 3 days remote.
• Relocation package, including accommodation in Ghent, for candidates coming from abroad.
• Competitive salary with clear career progression opportunities.
• Health and life insurance and continuous professional development and training.
• Team-building activities and a multicultural team culture.