French‑Speaking Customer Support Representative – Sofia

About the role

We are looking for a French‑speaking Customer Support Representative to join an international client in Sofia, Bulgaria. In this role you will assist French‑speaking customers across phone, email and chat, delivering friendly and professional service while gaining valuable international experience.

Key responsibilities

• Provide high‑quality support to French‑speaking customers via phone, email and live chat.
• Answer product, service and account inquiries promptly and accurately.
• Resolve issues, escalating complex cases when necessary.
• Maintain detailed records of all customer interactions.
• Collaborate with internal teams to ensure a consistent customer experience.
• Stay up‑to‑date with product knowledge and company policies.

Required profile

• Fluent in French (spoken and written); English is a plus.
• Strong communication skills and a customer‑oriented mindset.
• Ability to work efficiently in a fast‑paced, multicultural environment.
• Positive attitude, problem‑solving ability and eagerness to learn.
• Attention to detail and good organisational skills.

Required skills

• None specified

What we offer

• Competitive monthly salary.
• Relocation package to help you settle in Sofia.
• Paid training and health insurance.
• Additional benefits and opportunities for career growth.