French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, delivering friendly, accurate assistance in both languages.

Key responsibilities

• Provide timely support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log all interactions accurately in our ticketing system.
• Identify trends, share feedback, and help improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and human connection.