Freight Forwarder – Seafreight Export (Key Account – Control Tower)

About the role

As a Freight Forwarder Seafreight Export (Key Account – Control Tower) you will manage end‑to‑end ocean freight operations for strategic customers in Antwerp. You act as the central point of contact, ensuring shipments are executed on time, in compliance and to the agreed service levels.

Key responsibilities

• Create and process transport orders in the system, guaranteeing accurate and timely shipment handling.
• Coordinate international sea freight shipments with internal teams, carriers and customs brokers.
• Prepare and validate transport and customs documentation, ensuring regulatory compliance.
• Monitor shipment progress, proactively resolve issues and safeguard delivery deadlines.
• Serve as the primary contact for customers, providing updates and fostering long‑term relationships.
• Maintain data accuracy in WMS, TMS or SAP to support operational excellence.
• Identify and implement process improvements to enhance customer service.

Required profile

• Proven experience in freight forwarding, specifically seafreight.
• Fluent English; Dutch is a strong plus.
• Strong attention to detail and ability to meet deadlines in a fast‑paced environment.
• Proactive, customer‑focused and solution‑oriented mindset.
• Eagerness to learn and grow within an international logistics setting.

Required skills

• WMS
• TMS
• SAP

What we offer

• Meal vouchers (€8) and eco‑vouchers.
• Group and hospitalization insurance.
• Option to lease an electric bike.
• Two days of home office and flexible working hours.
• 33 days of holiday.