Desktop Support Technician (Windows)

About the role

HCLTech is looking for an experienced Desktop Support Technician to provide on‑site and remote assistance to internal users in Belgium. You will handle inbound calls, troubleshoot hardware, software and application issues, and ensure every incident is documented in the ticketing system.

Key responsibilities

• Deliver day‑to‑day local and remote desktop support for Windows environments.
• Receive and manage inbound support calls, answer user queries and resolve incidents.
• Diagnose, troubleshoot and document hardware, software and application problems.
• Perform break‑fix activities and fault analysis across core operating systems and platforms.
• Collaborate with supervisors and managers to maintain operational consistency across all IT support shifts.

Required profile

• Minimum 5 years of experience in Windows desktop support.
• Fluent in French, Dutch and English.
• Eligible to work in Belgium.

Required skills

• Windows operating system support.
• Hardware troubleshooting.
• Software and application troubleshooting.
• Use of ticketing systems for incident management.
• Remote desktop tools and break‑fix procedures.