Customer Support Engineer – French Speaking

About the role

Huawei Digital Power is seeking a French‑speaking Customer Support Engineer to join its leased‑workforce team. You will be the first point of contact for customers using PV inverters, residential and commercial energy‑storage systems, and related smart‑energy products, providing 5 × 8 hour Level 1 technical assistance.

Key responsibilities

• Handle inbound customer contacts via phone, email and remote diagnostic tools.
• Collect accurate case information, log tickets and follow Huawei’s procedures.
• Deliver first‑line troubleshooting for installation, commissioning, operation and maintenance issues.
• Escalate complex cases to second‑level support or R&D while ensuring timely follow‑up.
• Document technical cases, identify recurring problems and contribute to knowledge‑base articles.
• Assist with product acceptance testing, firmware updates and remote system configuration when required.
• Provide technical guidance to partners, installers and end‑users, ensuring safety compliance and high customer satisfaction.

Required profile

• Fluent in French and English.
• Strong phone handling and complaint‑management skills.

Required skills

• Remote diagnostic tools.
• Firmware updates.
• Remote system configuration.
• Troubleshooting of PV inverters and energy‑storage systems.
• Level 1 technical support.